FAQS

• What payment methods does Braiins accept for hardware?

  We accept Bitcoin, USDC, and Fiat bank transfers for all hardware and infrastructure purchases. Using Bitcoin allows for the fastest settlement, while wire transfers are typically processed within our standard 1–3 business day accounting window.

• How fast does US-based ASIC stock ship?

  Domestic US inventory is ready for immediate dispatch once payment is fully cleared. While the hardware is local, we prioritize shipping as soon as our accounting department confirms the receipt of funds to ensure a fast delivery to your site.

• What are the international shipping terms and lead times for global stock?

  All international hardware orders are shipped DAP (Delivered at Place) and typically depart our Hong Kong facility within 5–7 days. Under DAP terms, Braiins manages the logistics and transport to your facility, while the buyer remains responsible for local import tariffs, customs clearance, and any applicable taxes.

• What kind of warranty and support comes with the hardware?

  All new miners are covered under the original manufacturer’s factory warranty. They will be responsible for the warranty service.

• Can I use a custom logistics provider for my order?

  Yes, we can accommodate custom logistics and preferred freight carriers for large-scale deployments. If your data center has a dedicated logistics partner or specific delivery requirements, our team will coordinate with them to ensure a tailored shipping solution.

• What is Virtual Hashrate?

  Virtual hashrate is a digital product providing direct exposure to Bitcoin mining rewards without physical hardware ownership. It allows miners to secure SHA-256 hashpower through a transparent, professionally managed platform without any logistical burdens.

• What are the advantages of Virtual Hashrate over physical ASICs?

  Virtual hashrate eliminates all operational overhead, including electricity sourcing and hardware maintenance. By choosing virtual over physical, you skip the complexities of cooling, repairs, and the logistical challenges of international shipping.

• How quickly is Virtual Hashrate deployed?

  Activation of virtual hashrate is immediate upon order confirmation. Unlike physical ASICs that involve long shipping lead times and technical installation, virtual contracts provide instant hashing power the moment your payment is verified.

• How do I verify the performance of my hashrate?

  All hashrate performance is verifiable in real-time through a dedicated Braiins Hashpower dashboard. This ensures complete transparency, allowing you to monitor active hashpower and rewards to confirm they match your contract specifications.

• Are there additional fees for electricity or maintenance of virtual hashrate?

  No, virtual hashrate contracts are all-inclusive with no hidden fees. The price you pay covers all operational costs, including power and facility management, making your mining ROI predictable and easy to calculate.